Kendall Couch
Student at Colorado State University
Business & Marketing
Skills
Retail & Customer Service
Retail and customer service roles are essential in ensuring a seamless, positive experience for customers, ultimately contributing to the success of any business. The skills required in these roles can be divided into soft skills, which revolve around communication and customer interaction, and hard skills, which include technical knowledge and specific tools used in the industry.
Time Management
Retail and customer service roles often involve juggling multiple tasks at once. Effective time management helps you stay productive and provide a great customer experience.
Microsoft/Word/Excel
Proficiency in Microsoft Word and Microsoft Excel is essential in many professional roles, as they are the foundation of everyday office tasks. Word is used primarily for creating and formatting documents, while Excel is key for data organization, analysis, and visualization. Together, these tools allow professionals to manage information, produce reports, and communicate clearly.
Profile
July 2016
Hubspot Inbound Marketing Certification
This teaches you how to attract, engage, and delight customers through content creation, SEO, social media, and email marketing. Earning this free certification demonstrates your expertise in inbound marketing strategies, making you more valuable in today’s digital marketing landscape.
Google Analytics Certification
This helps you master the skills needed to measure and analyze website traffic, user behavior, and marketing effectiveness. Earning this certification demonstrates your ability to use Google Analytics to drive data-driven decisions and optimize digital marketing strategies.
March 2016
March 2015
Google Awards Certification
This validates your ability to create, manage, and optimize Google Ads campaigns across search, display, and video platforms. This certification demonstrates your proficiency in using Google Ads to drive business growth through targeted advertising strategies.
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